Delivery and Returns

Delivery and Returns: 

NZ Home Supplies provides several ways to receive the goods you purchased online, in-store, or via phone :-

• You can pick up your order at one of our showrooms.
• We deliver small orders up to 20kgs by Aramex Courier.
• We deliver orders over 20kgs by Strait NZ.
• Within Hamilton, we can deliver using our own vans for an added fee.  

If our delivery options don’t work for you, we can keep the items in the store for you until you’re ready to pick them up, however, please note that after 21 days, we will put the item back in stock and refund your money.

*Standard delivery excludes unpacking and assembly, box/pallet removal, installation or placement in your home and after-hours delivery. 

Standard Delivery Service:

• We will ship your order within 3-5 working days after payment is received.
• In general, large orders are delivered to your specified address whenever possible.
• Please ensure that there is someone present to accept and sign for the delivery.
• Please note that delivery of items weighing over 30kgs requires you to have a suitable person on site able to unload and carry 30kgs.

Goods Inspection On Delivery:

• It is advisable that upon delivery, there is a person present to unpack, inspect and sign for goods received in order to confirm that they are in good condition (i.e. free from breakages/damage). Please do not sign “undamaged” unless you are satisfied with the condition of your items. 
• If the items are delivered without a person present you will reduce your right to claim for transport damage or loss. 

In Case Of Damage:

• If your order has been delivered by us and you are not satisfied with the condition of your items, you can arrange return or replacement with the driver.
• If your order has been delivered by one of our partner carriers, make sure you state that goods are damaged on the proof of delivery document then contact our customer service team to lodge a return/replacement claim.

Express Deliveries (same day) include:

• After-hours delivery.
• Unpacking & assembly.
• Box / pallet removal.
• Installation or placement within your home.

Returns And Restocking Fees:

We stand behind our product range and work hard to provide you with affordable, high-quality products. However, things might not work out for whatever reason, and that’s why we offer an easy return policy.

• We offer a 7-day right of return on all goods purchased. The returned goods should be unused and in re-saleable condition, ideally with their original packaging. Simply contact us  let us know that you wish to return your items and we’ll get things underway. Please make sure you specify your invoice, sale’s or order number, or TradeMe reference, as well as the reason for returning the item. You will need to pay the freight for returned items;  initial freight and handling fees will not be refunded .
• If goods are returned after 7 days or if the items returned are not in re-saleable condition (i.e. no packaging or the item is used), you will be charge a restocking fee (usually 20% of the item price).

For assistance email us on info@nzhomesupplies.co.nz or, give us a call on 080020022