Warranty Information

The products available at NZ Home Supplies have been manufactured under the highest standards of quality and workmanship. Dolce Villa products carry warranties of up to and including 10 years. Our warranties and our terms of sale comply with all requirements of the Consumer Guarantees Act. The Consumer Guarantees Act specifies certain standards that goods sold by NZ Home Supplies have to meet and the rights you have as a customer if those standards are not met.  

• We provide warranty information for each product at the time of purchase.
• Warranties cover fault, defect or failure as a result of the manufacturing process.
• We are often able to provide complimentary or low-cost spare/replacement parts if you have damaged or misplaced them. We are able to offer replacement parts after the warranty has expired.

Incorrect Pricing

Although we do our best to ensure prices stated on this website are accurate, errors do occur. Where this occurs, we will not be bound by the incorrect pricing stated and reserve the right to cancel your purchase.

Refusing or cancelling orders

In the unlikely event that the goods ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g., any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order, we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.

NZ Home Supplies do not accept claims against this warranty where the following conditions are found to exist.

• Plumbing installations have not been carried out by a licensed plumber, and/or are not in accordance with the National plumbing and drainage code of New Zealand AS/NZS 3500
• The goods have been installed by a licensed plumber but not installed properly.
• The goods have been installed correctly by a licensed plumber, however subsequent repairs, modifications and/or adjustments to the goods after installation have not been carried out by a licensed plumber.
• Claims against faulty cistern valves and seals will be rejected where after-market sanitising additives have been introduced into the toilet cistern tanks, rather to the toilet bowls.
• Claims for visual defects to product surfaces maybe rejected where harsh cleaning or scouring products have been used.
• Claims against damages on MDF vanities due to leaking tap wares or pipes.

Warranty Claim Procedure

To make a claim under this warranty you must contact NZ Home Supplies by telephone at 0800200223 or email info@nzhomesupplies.co.nz as set out above. You will need to provide:

• Proof of purchase of the goods, including the date of purchase (A copy of Invoice or Delivery Docket)
• Address of the goods installed.
• Details of the licensed plumber who installed goods.

NZ Home Supplies will then contact you within 7 days of first being advised of the claim by your and, depending on the circumstances, arrange to either.

• Replace the goods
• Repair the goods
• Replace and install new goods
• Request more information
• Reject the claim